Booking terms

Last updated: 2026

Your contract with UK→France Removals is made up of three documents: the written quote, the insurance certificate issued with it, and the full terms that accompany both. What follows is a plain-English summary of the points customers ask about most often. Where the summary and the full terms differ, the full terms govern.

Quotes

Written quotes are valid for thirty days from issue. After that we may need to re-survey or re-quote depending on changes in route conditions, fuel costs, or move details.

Booking and deposit

A booking is confirmed when you sign the quote and pay the deposit. The deposit is refundable up to fourteen days before scheduled collection, as set out under Cancellation below. The deposit secures the vehicle and the crossing slot against your date, and is returned under the cancellation terms set out below. None of this limits your statutory rights under the Consumer Rights Act 2015, which stand alongside this contract.

Balance payment

The balance is due before the lorry leaves the UK. Payment by bank transfer or card.

Cancellation

Cancellation more than fourteen days before scheduled collection: deposit refunded in full. Within fourteen days: charge equal to the deposit. Within seventy-two hours: deposit plus reasonable costs already committed.

Insurance

All-risks goods-in-transit cover included with every move, underwritten by an established UK marine insurer. Certificate accompanies the written quote.

Claims

Claims must be reported in writing within seven days of delivery. Photographs and inventory document accompany the claim.

Customs paperwork

We prepare the UK export declaration and the French transfer-of-residence customs declaration on your behalf. You warrant the inventory information you provide is accurate.

Items we cannot move

Live plants and animals, perishable food, hazardous materials (including lithium-ion batteries above certain capacities), items prohibited under UK or French customs law. Full list with the written quote.

Disputes

Put the complaint to us in writing in the first instance. Most things are resolved at that stage, and it is far quicker than any formal route.

Whatever happens, your statutory position is unaffected. The Consumer Rights Act 2015 and the Alternative Dispute Resolution for Consumer Disputes Regulations 2015 both remain open to you as a consumer, as does bringing a claim in the courts of England and Wales.